Refund policy

Refund Policy

Please note that refunds are not allowed for reasons such as:

Change of mind
Incorrect size selection
Personal preference
Sale items

However, if the product arrives:

Defective
Damaged
Incorrect

We will process a full refund or replacement after inspecting the item and confirming the issue.

If your refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@Veloura.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

The item is defective
The item is damaged
You received the wrong product

We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

Personalized or custom-made products
Beauty and personal care items
Perishable goods
Hazardous materials or flammable products
Gift cards
Sale items

If you have questions about your item, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to request a return (if eligible) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The item must still be: